At Zee Towing (“Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information of our customers, website visitors, and individuals who contact us for towing and roadside assistance services.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request towing services, communicate with our team, or use any of our services.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect different types of information depending on how you interact with Zee Towing.
Personal Information
Personal information may include information that identifies or can reasonably be associated with you, such as:
- Full name
- Phone number
- Email address
- Home, business, or vehicle location
- Pick Up Location
- Drop Off location
- Service request details
- Communication records between you and our company
Vehicle and Service Information
To provide towing and roadside assistance services, we may collect:
- Vehicle make, model, year, and color
- Vehicle identification information when provided
- License plate information when necessary
- Pickup and drop-off locations
- Details about your roadside assistance needs
Automatically Collected Information
When you visit our website, certain information may be automatically collected, including:
- IP address
- Browser type
- Device information
- Website usage information
- Pages visited
- Date and time of visits
- Referral sources
This information helps us improve website performance, security, and customer experience.
2. How We Use Your Information
Zee Towing may use collected information for legitimate business purposes, including:
- Providing towing and roadside assistance services
- Responding to customer inquiries
- Scheduling and managing service requests
- Providing estimates and service updates
- Processing payments
- Improving our website and services
- Preventing fraud, misuse, and security issues
- Maintaining business records
- Communicating important service-related information
We do not collect personal information for purposes unrelated to providing or improving our services.
3. SMS/Text Message Communications
If you provide your phone number and consent to receive text messages from Zee Towing, we may use SMS communications to:
- Confirm service requests
- Provide arrival updates
- Send appointment or service notifications
- Respond to customer inquiries
Message and data rates may apply depending on your mobile carrier.
You may opt out of marketing-related text messages at any time by replying STOP to SMS messages. You may reply HELP for assistance.
Consent to receive text messages is not a condition of purchasing towing services.
4. Cookies and Website Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality and understand visitor behavior.
Cookies may help us:
- Remember user preferences
- Analyze website traffic
- Improve website performance
- Provide a better customer experience
You may adjust your browser settings to refuse cookies; however, some website features may not function properly.
5. Sharing of Information
Zee Towing does not sell, rent, or trade your personal information to third parties.
We may share information only when necessary for legitimate business purposes, including:
Service Providers
We may share information with trusted third-party providers who help us operate our business, such as:
- Website hosting providers
- Payment processors
- Communication providers
- Scheduling systems
- Technology providers
These companies are permitted to use information only to provide services on our behalf.
Legal Requirements
We may disclose information when required by law, court order, government request, or when necessary to protect:
- Our legal rights
- Customer safety
- Public safety
- Company property
6. Data Security
Zee Towing takes reasonable administrative, technical, and physical security measures designed to protect personal information from unauthorized access, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide requested services
- Maintain business records
- Meet legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer needed, we take reasonable steps to securely delete or dispose of it.
8. Louisiana Privacy Rights
Zee Towing operates in Louisiana and respects applicable Louisiana consumer privacy protections.
Louisiana residents may have rights regarding their personal information, including:
- Requesting information about personal data collected
- Requesting correction of inaccurate information
- Requesting deletion of certain personal information
- Requesting information about how personal data is used
To submit a privacy request, please contact us using the information provided below.
We may need to verify your identity before completing certain requests to protect customer information.
9. Children’s Privacy
Zee Towing’s website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that information has been collected from a child without proper authorization, we will take reasonable steps to delete it.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
Zee Towing is not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any external websites they visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.
Any updates will be posted on this page with a revised effective date.
Your continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Zee Towing
Address: Edenborn Ave UNIT B, Metairie, LA 70002, United States
Phone: +1 504-608-4354
Email: info@zeetowing.com